Q: I have won a prize but have not received my payment, what should i do?

A: Before we can process your payment you must ensure that you email your banking details and contact details to [email protected]

Q: I have sent you my banking details but have not received the payment, when will the money be in my account?

A: After we received your banking details, the payment may take up to 7 working days to clear.

Q: I won a prize but i’m not from South Africa, do you pay overseas?

A: Yes we do, just provide us with the country and banking details. Pls note, overseas payments may take a little longer than 7 working days to clear.

Q: I have a query about payment, who do i contact?

A: Email [email protected] or call us on this number +27 (0)21 416 0141.
Aternatively you can contact [email protected]